HEALTH SERVICES
Winda-Mara's Health Unit offers the following services as part of our Health Action Plan across the Heywood and Hamilton communities.
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GP Clinic in Heywood and Hamilton
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Chronic Disease Management
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Preventative Health
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Aboriginal and Torres Strait Islander Health Checks
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Minor Procedures
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Women's Health including Pap smears
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Men's Health and Wellbeing
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Eye and Ear Program
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Alcohol and Other Drugs support program
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Social Emotional & Wellbeing
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Smoking Cessation through the Tackling Indigenous Smoking program
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Healthy Lifestyles Programs
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Community Wellbeing
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Koori Maternity Service
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Dietician
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Psychologist
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Dental
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Podiatry
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Massage
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Reflexology
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Medical Transport
Contact our
Medical Reception
Heywood: 03 5527 0060
Hamilton: 03 5527 0090
windamaramedical@windamara.com
GP CLINIC HOURS
HEYWOOD
Tuesday 10am - 4pm
Wednesday 10am - 4pm
Dr Nicole Kerr
HAMILTON
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Dr Frank Fox
Appointments
To make an appointment please call Heywood 03 5527 0060 or Hamilton 03 5527 0090
We do operate on a booking system, however bookings will be proritised according to urgency. Longer consultations are available if required, these are recommended for people with complex medical issues, please request this when making your appointment.
Walk ins are available and will be triaged as per standard practice and will be given the next appropriate appointment.
After Hours
In case of an emergency call 000
If you are requiring Medical assistance after hours please call your local hospital
Portland & District Health - 03 5521 0333
Heywood Rural Health - 03 5527 0555
Western District Health Service - 03 5551 8222
Nurse-On-Call - 1300 60 60 24
Your Personal Health Information
Your Medical record is a confidential document. It is the policy of this Practice to maintain security of your personal health information and to ensure that this information is only available to certain authorized members of the Health team. For further information in regards to privacy please ask a member of staff for a copy of the privacy policy.
Results
Medical tests can take a few days for the results to be known. For test results to be received a follow up appointment should be made with the Doctor to discuss.
This information is not given out over the phone.
Contacting the Doctors by Telephone
Our doctors will accept phone calls within normal clinic times, however we will not interrupt if the doctor is in consultation with a patient. A staff member will take a message and the Doctor will call you back when available. The Aboriginal health Workers and Practice Nurse are available and may be able to help you out.
Recalls and Reminders
We may issue you with a reminder notice at times to ensure your healthcare needs are being addressed. These may be for things such as follow up care, appointment reminders, preventative care. If you receive a letter please contact the clinic to make an appointment ASAP.
Transport
Transport is available to Community members for medical and specialist services. If you wish to book transport for an appointment please contact our reception staff.
Fees
Patients with a Medicare card are bulk billed for services covered by Medicare rebates. Patients who don’t have a Medicare card will be charged a fee for their consultation. If you don’t hold a Medicare card please contact reception and they will advise you of any charges that me be incurred.
Complaints & Feedback
If you have any concerns please let us know!
We respect the right for all clients and Community members to have confidential and constructive ways of providing feedback, both positive and negative.
A feedback form is available at reception, these may be given to staff or placed in the suggestions box at reception.
If you wish to make your complaint about the Health Service in person, you can speak to your Winda-Mara worker, another familiar Winda-Mara worker that you are happy to talk with, the program coordinator, the General Manager of Operations or the Chief Executive Officer.
If you are dissatisfied with our response you are entitled to raise the complaint with the:
Health Services Commissioner of Victoria
Level 30, 570 Bourke St
Melbourne Vic 3000
Telephone: 03 86015222
Links:
TACKLING INDIGENOUS SMOKING
The Tackling Indigenous Smoking (TIS) program aims to improve the health of Aboriginal and Torres Strait Islander people by reducing the prevalence of tobacco use through population health promotion activities.
Winda-Mara health team is passionate about reducing smoking rates amongst the community, so mob can live longer healthier lives.
37% of Aboriginal and Torres Strait Islander people aged 15 years and over reported that they currently smoked daily.
Smoking causes many health problems, there is no safe level of smoking that is risk free. If you want to QUIT today, please contact your local GP for advice and support.
Aunty Deb has been smoke-free for 5 years since accessing the Tackling Indigenous Smoking Program at Winda-Mara.
We were able to provide support to her through counselling, offering advice, and providing resources to encourage her to quit.
Her motivation to quit was to still be around to see her grandkids grow.
And this year she got to witness her son Leroy and grandson Regan play their first football game together for Heywood Football Netball Club. A proud moment shared between 3 generations.
Aunty Deb said “I wouldn’t be here if I didn’t quit smoking”.
As one of our success stories, Aunty Deb hopes to inspire others to quit smoking.
For support to start your Quit journey, please visit Winda-Mara or call Quitline 13 78 48.
Imagine if you didn't Quit smoking. Contact Winda-Mara to help get you started. Ph: 5527 0000
