Winda-Mara's Health Unit offers the following services as part of our Health Action Plan across the Heywood and Hamilton community:
GP Clinic in Heywood and Hamilton
Chronic Disease Management
Aboriginal and Torres Strait Islander Health Checks
Women's Health including Pap smears
Men's Health and Wellbeing
Eye and Ear Program
Alcohol and Other Drugs support program
Social Emotional & Wellbeing
Smoking Cessation through the Tackling Indigenous Smoking program
Healthy Lifestyles Programs
Koori Maternity Service
Contact Medical Reception on:
Heywood (03) 5527 0060
Hamilton (03) 5527 0090
GP Clinic Times
Dr Khaled Moussa
Tuesday 9:00am - 5:00pm
Dr Nicole Kerr
Thursday 10:00am - 4:00pm
Dr Frank Fox
Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Winda-Mara Opening Hours 9:00am - 5:00pm
Please call our Medical Receptionist to book an appointment.
HIGHLIGHTS FOR 2017/2018
Over 6000 contact with clients and community
Completing pre checks with clients to maximise time and build rapport
Establishment of Thompson Street medical centre in Hamilton
Clinical accreditation was obtained for both sites. This was our 2nd round
Parents and Bubs program
Tackling Indigenous Smoking Program – TV ads, community champions, TIS bingo, stepping stones to good health
Health Promotions and Healthy Lifestyles – Biggest Loser fitness program, karate, boxing, healthy lunch boxes
To make an appointment please call Heywood 03 5527 0060 or Hamilton 03 5527 0090
We do operate on a booking system, however bookings will be proritised according to urgency. Longer consultations are available if required, these are recommended for people with complex medical issues, please request this when making your appointment.
Walk ins are available and will be triaged as per standard practice and will be given the next appropriate appointment.
In case of an emergency call 000
If you are requiring Medical assistance after hours please call your local hospital
Portland & District Health - 03 5521 0333
Heywood Rural Health - 03 5527 0555
Western District Health Service - 03 5551 8222
Nurse-On-Call - 1300 60 60 24
Your Personal Health Information
Medical tests can take a few days for the results to be known. For test results to be received a follow up appointment should be made with the Doctor to discuss.
This information is not given out over the phone.
Contacting the Doctors by Telephone
Our doctors will accept phone calls within normal clinic times, however we will not interrupt if the doctor is in consultation with a patient. A staff member will take a message and the Doctor will call you back when available. The Aboriginal health Workers and Practice Nurse are available and may be able to help you out.
Recalls and Reminders
We may issue you with a reminder notice at times to ensure your healthcare needs are being addressed. These may be for things such as follow up care, appointment reminders, preventative care. If you receive a letter please contact the clinic to make an appointment ASAP.
Transport is available to Community members for medical and specialist services. If you wish to book transport for an appointment please contact our reception staff.
Patients with a Medicare card are bulk billed for services covered by Medicare rebates. Patients who don’t have a Medicare card will be charged a fee for their consultation. If you don’t hold a Medicare card please contact reception and they will advise you of any charges that me be incurred.
Complaints & Feedback
If you have any concerns please let us know!
We respect the right for all clients and Community members to have confidential and constructive ways of providing feedback, both positive and negative.
A feedback form is available at reception, these may be given to staff or placed in the suggestions box at reception.
If you wish to make your complaint about the Health Service in person, you can speak to your Winda-Mara worker, another familiar Winda-Mara worker that you are happy to talk with, the program coordinator, the General Manager of Operations or the Chief Executive Officer.
If you are dissatisfied with our response you are entitled to raise the complaint with the:
Health Services Commissioner of Victoria
Level 30, 570 Bourke St
Melbourne Vic 3000
Telephone: 03 86015222