GP Clinic and Allied Health Services

Contact Medical Reception on:
Heywood (03) 5527 0060
Hamilton (03) 5527 0090
GP Clinic Times

Heywood
 
Dr Frank Fox
Monday 9:00am - 5:00pm
Hamilton
Dr Khaled Moussa 
Monday 1:30pm - 5:00pm
Tuesday 9:00am - 5:00pm
Dr Nicole Kerr
Thursday 9:00am - 5:00pm

Dr Frank Fox
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
WMAC Opening Hours          9am - 5pm
 
Please call our WMAC Medical Receptionist to arrange booking appointment.

Complaints & Feedback

If you have any concerns please let us know!

 

We respect the right for all  clients and Community members to have confidential and constructive ways of providing feedback, both positive and negative.

 

A feedback form is available at reception, these may be given to staff or placed in the suggestions box at reception.

 

If you wish to make your complaint about the Health Service in person, you can speak to your Winda-Mara worker, another familiar Winda-Mara worker that you are happy to talk with, the program coordinator, the General Manager of Operations or the Chief Executive Officer.

 

If you are dissatisfied with our response you are entitled to raise the complaint with the:

 

Health Services Commissioner of Victoria

Level 30, 570 Bourke St

Melbourne Vic 3000

Telephone: 03 86015222

Links:

 

Appointments

To make an appointment please call Heywood 03 5527 0060 or Hamilton 03 5527 0090

We do operate on a booking system, however bookings will be prioritised according to urgency. Longer consultations are available if required, these are recommended for people with complex medical issues, please request this when making your appointment.

Walk ins are available and will be triaged as per standard practice and will be given the next appropriate appointment.

 

After Hours - In case of an emergency call 000

If you are requiring Medical assistance after hours please call your local hospital

 

Portland & District Health - 03 5521 0333

Heywood Rural Health - 03 5527 0555

Western District Health Service - 03 5551 8222

Nurse-On-Call - 1300 606 024

 

Transport

Transport is available to Community members for medical and specialist services. If you wish to book transport for an appointment please contact our reception staff.

 

Fees

Patients with a Medicare card are bulk billed for services covered by Medicare rebates. Patients who don’t have a Medicare card will be charged a fee for their consultation. If you don’t hold a Medicare card please contact reception and they will advise you of any charges that me be incurred.

Your Personal Health Information

Your Medical record is a confidential document. It is the policy of this Practice to maintain security of your personal health information and to ensure that this information is only available to certain authorized members of the Health team. For further information in regards to privacy please ask a member of staff for a copy of the privacy policy.

 

Results

Medical tests can take a few days for the results to be known. For test results to be received a follow up appointment should be made with the Doctor to discuss.

This information is not given out over the phone.

 

Contacting the Doctors by Telephone

Our doctors will accept phone calls within normal clinic times, however we will not interrupt if the doctor is in consultation with a patient. A staff member will take a message and the Doctor will call you back when available.  The Aboriginal health Workers and Practice Nurse are available and may be able to help you out.

 

Recalls and Reminders

We may issue you with a reminder notice at times to ensure your healthcare needs are being addressed. These may be for things such as follow up care, appointment reminders, preventative care. If you receive a letter please contact the clinic to make an appointment ASAP.

 

Winda-Mara Aboriginal Corporation 2018 ABN 71 636 105 116

OPENING TIMES

Monday to Friday 

9:00am to 5:00pm

HEYWOOD OFFICE

P.O Box 42

21 Scott Street

Heywood Victoria 3304

Phone: 03 55270 000

Email: reception@windamara.com

HAMILTON OFFICE

107 Thompson Street

Hamilton Victoria 3300

Phone: 03 55270 090