GP Clinic and Allied Health Services

Contact Medical Reception on:
Heywood (03) 5527 0060
Hamilton (03) 5527 0090
GP Clinic Times

Dr Yota Yoshimitsu
Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Dr Nicole Kerr
Thursday 9:00am - 5:00pm
Dr Frank Fox
Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Dr Phyo Kyaw
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm​​
WMAC Opening Hours    
9:00am - 5:00pm

Complaints & Feedback

If you have any concerns please let us know!


We respect the right for all  clients and Community members to have confidential and constructive ways of providing feedback, both positive and negative.


A feedback form is available at reception, these may be given to staff or placed in the suggestions box at reception.


If you wish to make your complaint about the Health Service in person, you can speak to your Winda-Mara worker, another familiar Winda-Mara worker that you are happy to talk with, the program coordinator, the General Manager of Operations or the Chief Executive Officer.


If you are dissatisfied with our response you are entitled to raise the complaint with the:


Health Services Commissioner of Victoria

Level 30, 570 Bourke St

Melbourne Vic 3000

Telephone: 03 86015222




To make an appointment please call Heywood 03 5527 0060 or Hamilton 03 5527 0090

We do operate on a booking system, however bookings will be prioritised according to urgency. Longer consultations are available if required, these are recommended for people with complex medical issues, please request this when making your appointment.

Walk ins are available and will be triaged as per standard practice and will be given the next appropriate appointment.


After Hours - In case of an emergency call 000

If you are requiring Medical assistance after hours please call your local hospital


Portland & District Health - 03 5521 0333

Heywood Rural Health - 03 5527 0555

Western District Health Service - 03 5551 8222

Nurse-On-Call - 1300 606 024



Transport is available to Community members for medical and specialist services. If you wish to book transport for an appointment please contact our reception staff.



Patients with a Medicare card are bulk billed for services covered by Medicare rebates. Patients who don’t have a Medicare card will be charged a fee for their consultation. If you don’t hold a Medicare card please contact reception and they will advise you of any charges that me be incurred.

Your Personal Health Information

Your Medical record is a confidential document. It is the policy of this Practice to maintain security of your personal health information and to ensure that this information is only available to certain authorized members of the Health team. For further information in regards to privacy please ask a member of staff for a copy of the privacy policy.



Medical tests can take a few days for the results to be known. For test results to be received a follow up appointment should be made with the Doctor to discuss.

This information is not given out over the phone.


Contacting the Doctors by Telephone

Our doctors will accept phone calls within normal clinic times, however we will not interrupt if the doctor is in consultation with a patient. A staff member will take a message and the Doctor will call you back when available.  The Aboriginal health Workers and Practice Nurse are available and may be able to help you out.


Recalls and Reminders

We may issue you with a reminder notice at times to ensure your healthcare needs are being addressed. These may be for things such as follow up care, appointment reminders, preventative care. If you receive a letter please contact the clinic to make an appointment ASAP.